Contact Our Support Specialists
Need help? Lucky Pants support is on hand to assist with account enquiries, verification and withdrawals, technical concerns or general feedback. Our team can guide you through deposits, limits and responsible gambling settings, and will escalate account-related issues where required. Use live chat or phone for the quickest response, or email for document uploads and formal enquiries. LuckyPants aims to resolve most requests promptly and will signpost you to specialist help, including privacy requests.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, response within a few hours) |
| General enquiries | [email protected] (policy, account queries, documents) |
| Affiliate enquiries | [email protected] (partner team, commission queries) |
| Phone | +44 20 7946 4821 (Mon-Fri calls and callbacks) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-22:00 |
Support via Email
Email is our preferred contact method for detailed requests, account queries or cases requiring documents and explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments. Providing complete information helps us investigate and respond without delay. We aim to reply within 48 hours, though response times may vary depending on the issue.
Contact Form
Response Time
Support requests are normally handled promptly; most enquiries receive a reply within one business day. If your issue needs further checks, additional verification or contact with third parties, it may take longer depending on its nature. We will keep you updated on progress and provide an estimated timeframe if a delay is expected.
Feedback
We’d love to hear from you. Please send any feedback, suggestions or ideas to help improve Lucky Pants, we read every message, act on common requests and use your input to refine promotions, smooth navigation and speed up support. Your comments are reviewed carefully and help us make the site more reliable, fair and enjoyable for all players.