Data Privacy Policy
Welcome to the privacy page for Lucky Pants. This policy explains how we collect, use and protect the personal information you give us when you register an account, play games or use our services. We respect your privacy and set out below the types of data we process, why we do so and how you can manage your information.
Types of data we collect
We collect a range of information to operate your account securely and provide our services safely.
Personal data
This includes your name, date of birth, contact details, address and identity documents where verification is required. We also collect account credentials and any communication you send to us.
Technical data
We gather device identifiers, IP address, browser and operating system, location data (where permitted) and other technical information needed to deliver the site and app. This helps us maintain performance and security.
Transactional data
We record deposits, withdrawals, bets, game activity and payment method details required to process transactions. We may also keep records of bonus usage and promotion history where applicable.
How we use your information
Your data is used to provide and improve our services, manage your account, process payments and ensure compliance with legal and regulatory obligations. We also use information to detect and prevent fraud, resolve disputes and communicate about account activity and service updates.
Data protection practices
We store data on secure servers and use industry-standard technical and organisational measures to protect personal information from unauthorised access, loss or misuse. Access to personal data is restricted to staff and third parties who need it to perform their duties. Where we use third-party service providers they are contractually required to maintain appropriate security standards.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences, and show relevant content. Some cookies are essential for account security, while others help with analytics and marketing. You can manage cookie settings through your browser or the site controls, though disabling some cookies may affect functionality.
User rights
You have rights over your personal information, including the right to access the data we hold about you, request correction of inaccuracies and, where applicable, request deletion. You may also object to certain processing or request restriction of processing. We will respond to requests within a reasonable timeframe and may ask for identity verification before acting.
Access, correction and deletion
To request access, correction or deletion, contact our support team via the account help options or email [email protected]. We will guide you through the verification process and explain any reasons why we may need to retain certain information, for example to fulfil legal or regulatory obligations.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services and other partners who support our services. We may also disclose information to law enforcement, regulators or courts where required by law. Third parties will only process data under contract and subject to appropriate safeguards.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Any material changes will be notified on the site. The same privacy standards apply across all our platforms, including the LuckyPants app and mobile site.